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Privacy Policy

Last updated: December 11, 2025

At Mailglass Lite, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email builder application. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Create an account (email address, name, password)
  • Use third-party authentication (Google, Microsoft)
  • Create and save email templates
  • Submit feedback or contact us
  • Update your profile settings

1.2 Automatically Collected Information

When you access Mailglass Lite, we automatically collect certain information, including:

  • Device information (browser type, operating system, device type)
  • Usage data (pages visited, features used, time spent)
  • IP address and general location information
  • Cookies and similar tracking technologies
  • Error logs and performance data

1.3 Email Content and Templates

We store the email content and templates you create using our service. This includes HTML code, text content, and associated metadata (creation date, modification date, etc.).

1.4 Third-Party Authentication Data

When you authenticate using Google or Microsoft, we receive basic profile information (name, email, profile picture) and, if authorized, access tokens for sending emails through their respective services.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our service
  • To authenticate users and secure accounts
  • To store and retrieve your email templates
  • To process AI-powered email generation requests
  • To manage your AI credit balance
  • To send service-related communications
  • To respond to your inquiries and support requests
  • To analyze usage patterns and improve user experience
  • To detect and prevent fraud, abuse, and security issues
  • To comply with legal obligations

3. AI-Powered Features and Data Processing

3.1 OpenAI Integration

When you use our AI-powered email generation features, your prompts and requests are sent to OpenAI's API for processing. OpenAI processes this data in accordance with their own privacy policy and data usage policies. We do not control how OpenAI processes this data.

3.2 AI Credit System

We track your AI credit usage to manage access to AI-powered features. This includes recording the number of credits consumed, timestamps of usage, and the type of AI operations performed.

3.3 Data Retention for AI Features

We may temporarily retain prompts and generated content for troubleshooting and service improvement purposes. This data is automatically deleted after 30 days unless saved by you to your profile.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our service:

  • Neon (Database hosting): Stores your account data and email templates
  • OpenAI: Processes AI-powered email generation requests
  • Google: Authentication and Gmail API access (if you authorize)
  • Microsoft: Authentication and Outlook API access (if you authorize)
  • Netlify: Hosts and delivers the application
  • Analytics providers: Google Analytics, Microsoft Clarity (if configured)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.3 Business Transfers

If Mailglass Lite is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted connections (HTTPS/TLS) for all data transmission
  • Password hashing using bcrypt for credential-based accounts
  • Secure database storage with access controls
  • Regular security audits and updates
  • Limited employee access to personal data
  • Environment variable protection for sensitive keys

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Account data: Retained until you delete your account
  • Email templates: Retained until you delete them or your account
  • Usage logs: Retained for 90 days for security and debugging
  • AI generation history: Retained for 30 days unless saved to profile
  • Feedback submissions: Retained indefinitely for service improvement

After account deletion, we may retain certain information for legal compliance, dispute resolution, and legitimate business purposes.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your account information at any time through your profile settings. You can view, edit, and delete your saved email templates through the application interface.

7.2 Account Deletion

You may request deletion of your account by contacting us. Upon deletion, we will remove your personal information and email templates, subject to our data retention policies and legal obligations.

7.3 Data Portability

You can export your email templates at any time using our export features (HTML, PDF, or ZIP format).

7.4 Marketing Communications

You can opt out of marketing communications by using the unsubscribe link in our emails or by contacting us directly. Note that we may still send you service-related communications.

7.5 Cookie Preferences

You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our service.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in (session cookies)
  • Remember your preferences (theme, settings)
  • Analyze usage patterns (analytics cookies)
  • Improve service performance

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

9. Third-Party Links

Mailglass Lite may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Mailglass Lite is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Mailglass Lite, you consent to the transfer of your information to our facilities and service providers located in different countries.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information provided below.

13. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectify inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on this page
  • Updating the "Last updated" date at the top
  • Sending an email notification for significant changes
  • Displaying a notice in the application

Your continued use of Mailglass Lite after the changes take effect constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@mailglass.com
  • Feedback Form: Use the "Give Feedback" option in the Help menu
  • Website: https://htd.solutions

We will respond to your inquiry within 30 days.

By using Mailglass Lite, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.